Defective products
Returns for defective products will only be accepted if the issue is reported and the product is returned within 24 hours of purchase.
The product will be inspected by our staff to confirm the defect before a return, replacement, or store-approved resolution is provided.
Exchanges
Exchanges may be accepted only if the product is:
- Unopened
- Unused
- In its original packaging
- Not damaged, altered, or tampered with
All products submitted for exchange will be inspected by our staff. If the product is found to be in acceptable condition, the exchange may be approved.
Products that have been opened, used, damaged, or tampered with will not be eligible for exchange unless they are confirmed to be defective and returned within the 24-hour defective-product period.
Proof of purchase
The original purchase receipt is required for all returns and exchanges. Returns or exchanges will not be accepted without a valid receipt.
4Ever Vape reserves the right to refuse a return or exchange if the product does not meet the conditions listed above.
This policy does not limit any rights customers may have under applicable consumer protection laws.
Questions
Come by the store at 1034 Ivsbridge Blvd, Unit 1, Newmarket, ON L3X 1N6, or call us at 905-898-3443.